Faq’s

Home // Faq’s

Frequently Asked
Questions

CETLS provides a wide range of travel and logistics services, including airport protocol and logistics, cargo handling, land transport, ticketing, visa assistance, hotel reservations, cruises, chartered flight services, destination services, corporate/individual tour packages, and professional seminars. We aim to deliver customized, customer-oriented solutions for both individual and corporate clients.

We prioritize customer satisfaction by offering VIP meet-and-greet services, including expedited check-in, luggage assistance, and personalized support through immigration and customs. Our team proactively anticipates client needs, provides real-time flight updates, and ensures seamless travel with a focus on safety and professionalism.

CETLS stands out due to our customer-oriented approach, medium-sized structure allowing personalized attention, and deep knowledge of local and international routes. Our experienced leadership, well-trained staff, and strategic affiliations ensure high-quality, reliable services tailored to your needs.

Yes, CETLS offers consultancy services, including visa procurement and passport renewals. Our team guides clients through the process to ensure a smooth and hassle-free experience, leveraging our expertise and relationships with relevant agencies.

We offer unique holiday plans to promote work-life balance, tailored for employees, executives, and business owners. Destinations include Lagos, Dubai, Disney Land, Kenya, South Africa, Mauritius, Egypt, and more. We recommend planning at least two months in advance for optimal preparation.

CETLS provides specialized cargo handling services, ensuring the safe and timely delivery of sensitive consignments. Our schematics are designed with cost-control principles in mind, offering reliable solutions for corporate logistics needs.

Our VIP services include expedited check-in, boarding pass issuance, luggage assistance, seat assignment support, rebooking of canceled flights, group check-in, constant flight monitoring, and access to airline VIP lounges. These are available at Murtala Muhammed Airports (Lagos) and other locations.

Yes, we provide corporate tour packages that include visa procurement, return tickets, hotel accommodations, and tour guides. Additionally, we organize professional seminars within and outside Nigeria, featuring seasoned resource persons and educational tours, with certificates awarded to participants.

CETLS employs a customer communication strategy involving letters, emails, phone calls, and text messages, supported by a diary management system. This ensures timely updates and adaptability to individual or corporate client requirements, keeping you informed throughout the process.

Safety is a top priority at CETLS. We maintain the highest ethical standards, act with professionalism, and take responsibility for our actions. Our team is trained to provide reliable, quality services, ensuring client safety and satisfaction at every step.